Job Description
Synopsis
The Chatbot Delivery Manager is responsible for owning the end-to-end delivery, performance, and continuous optimisation of Etihad’s customer-facing conversational platforms, with a primary focus on the Chatbot and WhatsApp Business channel.
This role sits at the intersection of guest experience, conversational AI, and technology delivery. The successful candidate will design and manage complex customer journeys, evaluate and improve AI performance, and work closely with technology and data teams to ensure conversational solutions are accurate, resilient, scalable, and genuinely useful for guests.
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