Check Cashing Supervisor

Responsibilities
Responsible for the supervision of the CC Team Lead, and CC Analyst team
Implements and supervise monthly department initiatives and plans ensuring the department goals are successfully completed
Conducts monthly sessions with Team Lead and Manager to address areas of improvement
Conducts by weekly sessions with team members to streamline processes and implement process standards that enhance service delivery, efficiencies, and the customer service experience
Monitors and audits processes to ensure high standards of quality assurance
Uses call center tools to gather data and analyze trends and patterns affecting quality
Identifies training needs and makes recommendations to improve the CC department
Provides timely written and verbal recommendations to management, team lead, analysts
Manages communications with department leaders to ensure goals are being met
Ensures CC team is constantly trained and up to date with best practices
Perfo...