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Desired Candidate Profile

Exp : Min 5+ yrs.

Education: MBA/PGDM with Major in Finance (or) MBA/PGDM in Marketing with Minor in Finance

Skills: Supply Chain /NBFC/B2B Platform Operations, Customer Onboarding, Process Automation

Industry: Fintech/Digital Payments/Financial Services/Micro Finance/NBFCs/Banks

Location: Thane Head Office (Mumbai)

Reporting to – Lead of Operations

Roles and Responsibilities:

1. Manage team handling Customer Onboarding and Transaction related activities which includes (75%)

• Coordinate with Regional Sales team to support Onboarding of Customers (Corporate Buyer, Banks, NBFC

Factors and MSME Vendor)

• Ensure timely onboarding of Customers in line with RBI Guidelines, as per the internal policy and after

necessary validations, due diligence checks etc

• Monitor team to ensure TAT and quality of pendencies, managing of customer service requests,

transaction related requests etc

• Oversee end to end process for NACH registration and ensure proactive action by team members

• Manage and oversee end to end of NACH Settlement Process for the platform transactions in a time

bound manner and ensure it is error free.

• Ensuring timely response and closure of Audit Points.

• Guiding and ensuring constant training of team members to ensure members are able to handle the

increasing volumes

• Guide and workwith the team to build processrequired/put in enablersrequired to deliver with quicker TAT2. Work on Business Transformation/Digitization projects (25%)

• Scope, identify, evaluate and suggest digital enablers to improve internal and external customer experience

on platform

• Own, manage and implement new initiatives/projects/solutions launched for Automation/Digitization of

internal and external processes related to Onboarding, Transactions and Settlement on the platform

• Lead and collaborate with Product/IT teams to design, implement and drive adoption both internally and

• Ensure regular customer feedback is taken, measure success of projects implemented and identify how to

increase adoption

Experience Required

1. Experience of working in Operations team of NBFCs/Fintech/Payment platform/supply chain

platform/Banks

2. Team Management of atleast 4-5 years

3. Knowledge and experience in payment industry would be given weightage

4. Working knowledge of KYC and Lending would be given weightage

5. Experience of working on any new product/process launches internally/externally

6. Knowledge of Supply Chain business or Lending or Fintech will be a plus

Skills Required

1. Effective Communication Skills

2. Confidence to work independently and collaborate with all stakeholders

3. Willing to work with a cross functional team and be solution driven

4. Knowledge of MS Office (Excel and PPT) is a must

5. Aptitude to identify new enablers in market in fintech that can be adopted by the platform