Job Description
A Chief Concierge maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage.
**What will I be doing?**
As Chief Concierge, you will maintain an immaculate lobby and ensure consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. The Chief Concierge interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
+ Ensure that all our individual customers and Groups receive fast, efficient and friendly service
+ Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the c...
**What will I be doing?**
As Chief Concierge, you will maintain an immaculate lobby and ensure consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. The Chief Concierge interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
+ Ensure that all our individual customers and Groups receive fast, efficient and friendly service
+ Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the c...
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