Chief Concierge

Key Responsibilities

• Manage limousine bookings, job assignments, billing, and revenue forecasting
• Plan and review staff rosters to meet operational productivity targets
• Ensure LQA and hotel service standards are consistently followed
• Conduct service audits and ensure compliance with hotel procedures
• Maintain lobby and driveway presence to oversee operations and guest assistance
• Deliver professional, friendly, and engaging guest service at all times
• Lead and promote a excellent service culture within the team
• Handle guest requests and complaints, including investigations and follow-ups
• Train, coach, evaluate, and monitor team performance
• Carry out counseling and disciplinary actions where required
• Attend departmental and operational meetings
• Ensure grooming, housekeeping, and work area standards are maintained
• Maintain accurate inventory records and proper stock l...