Job Description

A leading technology firm in Taguig seeks a Head of Customer Service to lead the customer service organization, managing TSRs and CSRs. The role requires extensive experience in customer operations and strong leadership skills. Responsibilities include coaching teams, overseeing third-party agents, and driving customer satisfaction initiatives. Ideal candidates will have over 8 years in customer service leadership, experience in BPO, and a proficiency in CRM tools. Interested applicants can apply via email.
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