Chief Customer Officer

Job Title: Head – Customer Success

Location: India (Delhi/Hyderabad as applicable)

Experience Required: Senior Leadership (15+ years preferred)

Industry: Engineering / Technology / Telecom / Manufacturing

Job Summary:

We are seeking an experienced Customer Success Head to lead and scale the Customer Success function. The role will own the complete Customer Success lifecycle and ensure strong engagement with USA-based customers, driving retention, satisfaction, and long-term value. The ideal candidate will come from an engineering or technology-driven organization and have proven leadership in managing global accounts.

Key Result Areas (KRAs) – Full Customer Success Lifecycle:

1. Customer Onboarding & Implementation

• Design and lead structured onboarding programs
• Ensure smoo...