Job Description

A leading telecommunications provider in Malaysia seeks a Head of Customer Experience (CX) Transformation. This role involves leading comprehensive customer experience transformation initiatives across consumer and enterprise products. The ideal candidate will have over 15 years of experience in customer experience and transformation, with a proven track record in complex CX transformations. Responsibilities include designing seamless customer journeys, integrating digital and physical channels, and driving a customer-obsessed culture to enhance customer value and satisfaction.
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