Chief of Staff

About Us

We're a specialized narrative, storytelling and personal branding strategy consultancy for tech founders and executives. What separates us from traditional content agencies is technical depth. We understand product strategy, GTM execution, market dynamics, and competitive positioning well enough to function as strategic partners to our clients, not just content producers.

Our clients are Pre-seed, Seed, Series A-C founders, VCs, and tech executives who need more than generic personal branding content. They need contrarian insights, authentic positioning, and content that reflects genuine strategic thinking.

We're founded and led by two operators who built this from zero to $1M ARR in one year. We're now expanding to Dubai and expanding our roots in SF, along with building the team to reach $10M+ ARR. 

The Role

As our first Chief of Staff, you'll be the operational and strategic engine that enables us to scale across markets. This role exists because we've reached the point where execution excellence and systematic scaling will determine whether we become a $10M business or plateau.

We need someone who doesn't wait to be told what to do and can solve complex problems without a playbook.

Here's what matters most to us:

• You need to operate with high initiative - seeing problems, diagnosing what's broken, and fixing it without waiting for explicit direction. If you wait for permission to act, you will find nothing to work upon here.
• You need to be an exceptional problem-solver - tackling ambiguous, messy situations by thinking from first principles, not by applying frameworks you memorized. We need someone who can figure out why something isn't working and build the right solution, not just the obvious one.

If you need clearly defined processes, this role will frustrate you. If you thrive in building systems from scratch and get energized by complex problems, this is your opportunity.

What you'll own:

Operations and Scaling (40%)

• Design and implement client onboarding, delivery, and quality control systems
• Build SOPs that allow us to scale without losing quality or burning out the team
• Own metrics, reporting, and performance tracking
• Identify operational bottlenecks before they become crises

Strategic Execution (30%)

• Work directly with founders on high-stakes client positioning and strategy
• Lead special projects: new service launches, market entry
• Conduct competitive analysis, market research, and strategic planning
• Translate business strategy into executable plans
• Challenge our assumptions when you see better approaches

Team & Client Delivery (30%)

• Ensure exceptional client delivery quality across all accounts
• Coordinate cross-functional execution (writers, designers, strategists)
• Resolve escalations and manage complex client situations
• Build feedback loops between client work and process improvement
• Eventually hire and manage team leads as we grow

What you need:

Critical Attributes:

Initiative & Ownership

• You proactively identify problems and solve them without waiting for direction
• You've built things from 0→1 in environments with no established playbooks
• You make decisions, take action, and adjust based on outcomes
• You don't need permission to fix what's clearly broken

Problem-Solving from First Principles

• You diagnose root causes instead of treating symptoms
• You think critically rather than applying cookie-cutter frameworks
• You can tackle ambiguous, complex problems systematically
• You explain your reasoning clearly and can teach others your approach

Experience & Background:

• 2-4 years in consulting (MBB, Big 4, boutique), high-growth startups, or operations
• Strong analytical and strategic thinking capabilities
• Excellent communication skills, written and verbal
• Comfortable with rapid context-switching and evolving priorities

Preferred (Not Required):

• MBA from a top program (but we value execution over credentials)
• Understanding of tech/SaaS business models, GTM strategies, and market dynamics
• Experience in services businesses, agencies, or consultancies
• Familiarity with content strategy, positioning, or strategic marketing
  

What we Offer:

• Compensation: Competitive base + performance-based bonuses
• Growth: Direct mentorship from founders; real-time learning on scaling from $1M to $10M
• Impact: You'll build the foundational systems that define our trajectory
• Market Exposure: Work with exceptional founders building category-defining companies
• Autonomy: We hire for judgment, then get out of your way
• Location: Remote

Application Process:

1. Initiative Example (250-300 words)

Describe a situation where you identified a problem, didn't wait for permission, and solved it. What was broken? What did you do? What was the outcome? Be specific about your thought process.

2. Problem-Solving Example (250-300 words)

Tell us about a complex, ambiguous problem you solved from first principles. How did you diagnose the real issue? What was your systematic approach? What did you learn about problem-solving?

3. Resume/LinkedIn