Chief Operating Officer

RTD Talent Solutions has been retained by a fast-growing NEMT (Non-Emergency Medical Transportation) technology company that is redefining how patients access care. This innovative organization leverages a modern transportation management platform, real-time routing capabilities, and a mission-driven commitment to health equity. They are currently seeking a dedicated and dynamic Chief Operating Officer (COO) to join their team.

As Chief Operating Officer (COO), you would be responsible for defining and executing the organization’s operational strategy to support business growth, scalability, efficiency, and service excellence. This role partners closely with executive leadership to align operational initiatives with company objectives while building and leading high-performing, cross-functional teams.

Key Responsibilities:

• Set and execute the company’s overall operational vision and roadmap.
• Lead operations, service delivery, logistics, and customer support teams to ensure scalable and efficient performance.
• Ensure operational reliability, quality standards, and regulatory compliance.
• Align operational investments with business strategy and ROI.
• Evaluate and implement process improvements, automation, and best practices to drive operational excellence and growth.