Chief Operating Officer (Retail)

• Leading company in the retail space
• Opportunity to lead the operations as an executive

About Our Client

Our client is a leading and fast-growing company in the retail space.

Job Description

A. Operational Strategy & 3-Year Roadmap

• Build and own the company's 3-year operational transformation roadmap.
• Create a scalable operating model for all business units.
• Lead long-term planning for manpower structure, systems enhancement, warehouse growth, and operating infrastructure.
• Define operational KPIs and governance structures across all support teams.

B. Retail Operations Execution

• Ensure consistent operational execution across all stores and clinics.
• Establish store SOPs, compliance protocols, and operating playbooks.
• Ensure store readiness: staffing, inventory accuracy, IT stability, equipment, and operational tools.
• Lead st...