Chief Technology Officer

Responsibilities

• Identify, analyze, and prioritize business processes that can benefit from AI-driven automation and optimization.
• Design and implement AI-powered solutions, such as predictive analytics, machine learning models, intelligent workflows, and robotic process automation (RPA).
• Collaborate with IT, data science, and business units to ensure seamless deployment and integration of AI technologies into existing processes.
• Use process mining and analytics tools to uncover inefficiencies, bottlenecks, and opportunities for automation.
• Develop and maintain performance dashboards and KPIs to track the effectiveness of AI-enabled process improvements.

Preferred Qualifications

• Experience in BPO or customer experience industries, with prior work on AI applications for voice analytics or agent augmentation.
• Publications, patents, or contributions to open-source AI projects.
• Certificati...