Job Description
**Role**: Chronicle - Technical Support Team Manager
**Primary Skills**:Experience in effective and efficient day to day operation in Production support projects with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels engaging various stakeholders as required, Proficiency in ITSM tools.
**Additional Skills**: Knowledge in Logs Injection, Parsing, Normalization, Regular Expression, Python etc. Experience in any SIEM/SOAR tool (Chronicle, Siemplify, MS Sentinel, Qradar, Splunk etc. ). Also knowledge in LINUX, WINDOWS, Fundamental Understanding of Cloud Technologies such as GCP.
**Relevant Experience**: Overall 11 to 13 yrs. with minimum 3 years’ experience in Project Management handling production support projects.
**Job description**:
- Manage day to day operations and make sure services delivered within defined SLAs.
- Maintain response and resolution speed as defined by SLOs, keep high custo...
**Primary Skills**:Experience in effective and efficient day to day operation in Production support projects with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels engaging various stakeholders as required, Proficiency in ITSM tools.
**Additional Skills**: Knowledge in Logs Injection, Parsing, Normalization, Regular Expression, Python etc. Experience in any SIEM/SOAR tool (Chronicle, Siemplify, MS Sentinel, Qradar, Splunk etc. ). Also knowledge in LINUX, WINDOWS, Fundamental Understanding of Cloud Technologies such as GCP.
**Relevant Experience**: Overall 11 to 13 yrs. with minimum 3 years’ experience in Project Management handling production support projects.
**Job description**:
- Manage day to day operations and make sure services delivered within defined SLAs.
- Maintain response and resolution speed as defined by SLOs, keep high custo...
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