Job Description

Main responsibilities

  • Deliver collections management services to SBO
  • Review AR ageing reports
  • Perform collection & dunning from the related system
  • Determine appropriate escalations & follow-up actions as per defined process
  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
  • Contribute to business and customer collection strategy reviews
  • Execute in compliance with Sanofi policies and guidelines
  • Complete all activities as per the global Core Model and operational KPIs
  • Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
  • Pro-actively anticipate operational issues and coach junior analysts
  • Build, document and transfer CI2C Core Model process knowledge (Level 6/7) relating to collections management
  • Prepare KPI reports on weekly/mon...

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