Job Description

JOB PURPOSE


Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.






To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities


ORGANISATION CHART


KEY ACCOUNTABILITIES














Accountabilities



Key Performance Indicators



1. Ensure  performance, phase, SOPs are met by outsourced agencies in their identified areas of operations


2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies


3. Steer consumer interactions and enable quick resolutions of issues / grievances



1. Go-Live of Smart Meters as per timeline


2. Quality Checks


KEY ACCOUNTABILITIES - Additional Details


EXTERNAL INTERACTIONS


 












External - Roles  you need to interact with outside the organization to enable success in your day to day work



Outsourced agencies, consumers



 

INTERNAL INTERACTIONS












Internal - Roles you need to interact with inside the organization to enable success in your day to day work



Zonal Heads, Technicians, Stores Team


FINANCIAL DIMENSIONS


•N/A

OTHER DIMENSIONS


•N/A

EDUCATION QUALIFICATIONS










  •  B.Tech / Diploma (Electrical)


RELEVANT EXPERIENCE










  • 7 to 10 years of relevant experience in construction / power distribution / meter installation


COMPETENCIES


  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Networking
  • Personal Effectiveness
  • Teamwork & Interpersonal influence
  • Stakeholder Focus

Apply for this Position

Ready to join ? Click the button below to submit your application.

Submit Application