Job Description
Job Title :Senior Technical Support Engineer
Purpose:The Unified Communications (UC) Support Engineer is responsible for the design, deployment, optimization, and support of enterprise Unified Communications and Contact Center solutions. This role focuses on integrating voice, video, and omnichannel platforms (Cisco IPT, Mitel IPT, NICE CXone) to ensure seamless business operations. The engineer will provide technical guidance, troubleshoot complex issues, and implement enhancements to improve end-user experience across corporate and contact center environments
Experience :5+
Responsibilities:
- Implement, support, troubleshoot, optimize, and document Unified Communications solutions, including Cisco IPT, Mitel IPT, and NICE CXone omnichannel platforms.
- Provide technical support and guidance to corporate and contact center teams on UC and contact center software solutions.
- Analyze business requirements and develop customized solutions to meet organizational needs...
Purpose:The Unified Communications (UC) Support Engineer is responsible for the design, deployment, optimization, and support of enterprise Unified Communications and Contact Center solutions. This role focuses on integrating voice, video, and omnichannel platforms (Cisco IPT, Mitel IPT, NICE CXone) to ensure seamless business operations. The engineer will provide technical guidance, troubleshoot complex issues, and implement enhancements to improve end-user experience across corporate and contact center environments
Experience :5+
Responsibilities:
- Implement, support, troubleshoot, optimize, and document Unified Communications solutions, including Cisco IPT, Mitel IPT, and NICE CXone omnichannel platforms.
- Provide technical support and guidance to corporate and contact center teams on UC and contact center software solutions.
- Analyze business requirements and develop customized solutions to meet organizational needs...
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