Cisco Webex Contact Center-Presales Engineer- Solution Consultant

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Job Description: Cisco Webex Contact Center Presales Engineer / Solution Consultant

Position Overview

The Cisco Webex Contact Center Presales Engineer is responsible for supporting the sales organization by providing technical expertise, solution design, and product demonstrations for Cisco’s Webex Contact Center (WxCC) portfolio. This role works closely with customers to understand business challenges and translates them into scalable, cloud-based customer experience solutions.

Key Responsibilities

1. Technical Presales & Solution Design

• Lead discovery sessions to understand customer requirements, workflows, and CX objectives.
• Design end-to-end solutions using Cisco Webex Contact Center, Webex Suite, and integrations with CRM/ITSM platforms (Salesforce, Dynamics, ServiceNow, etc.).
• Prepare and deliver high-impact presentations, technical proposals, BoMs, and architecture diagrams...