Job Description

The Claim Center Trainer/Facilitator is responsible for designing and delivering engaging training programs for new hires and current employees within the North America Claim Center. This role focuses on building foundational and advanced skills for North America Claims Contact Center positions, utilizing a variety of facilitation techniques to ensure effective knowledge transfer, skill development, and ongoing professional growth. 

Key Responsibilities:

  • Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement.
  • Design new hire and upskill curriculum. 
  • Assess learner needs to adapt training delivery and design. 
  • Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives.
  • Evaluate training effectiveness through feedback, assessments, and performance metrics
  • Maintain curr...

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