Job Description
Claim Consultant, Casualty (Hybrid or Remote)
Date: Jan 20, 2026
Location:
Webster MA or Remote, MA, US
Company: MAPFRE
**This role is hybrid for candidates within 50 miles of Webster, MA or Remote if over 50 miles**
**Summary**
This role is ideal for a highly skilled claims professional looking to work with significant independence while handling high‑exposure, complex, and litigated claims across multiple lines of coverage — including Personal/Commercial, Homeowner Liability, Environmental, Life, and OTA losses (including GL).
You’ll manage the entire lifecycle of the claim: from coverage analysis and investigation through evaluation, negotiation, litigation management, and resolution. You’ll work closely with defense counsel, participate in high‑stakes discussions, and contribute to the professional development of peers.
**Responsibilities**
+ High‑Exposure Claims & Litigation Management
+ Independently adjust high‑exposure, complex casualty losses within granted authority.
+ Handle all assigned suits and manage litigation strategy.
+ Conduct multi‑jurisdictional coverage analysis and apply policy endorsements, exclusions, limitations, and relevant statutes.
+ Participate in Large Loss Committee reviews and present case evaluations.
**Thorough Investigation & Evaluation**
+ Conduct comprehensive investigations including recorded statements, site analysis, accident reconstruction, dram shop investigations, and witness canvassing.
+ Utilize IMEs, expert reviews, financial records, surveillance, vocational/economic experts, and other resources as needed.
+ Determine liability and proactively develop damage information.
+ Evaluate wage loss and other claims with appropriate investigative techniques.
+ Initiate timely and accurate reserve adjustments aligned with corporate philosophy.
**Customer‑Focused Communication**
+ Deliver timely, professional, empathetic communication to customers.
+ Meet all customer service standards and mandated deadlines.
+ Prepare insureds and witnesses for depositions and trials.
+ Collaborate actively with defense counsel and all stakeholders.
**Quality, Productivity & Technical Expertise**
+ Maintain proficiency in multi‑state policies, case law, coverage analyses, and claims procedures.
+ Use internal and external research tools to adjust claims across various jurisdictions.
+ Prepare detailed written evaluations outlining coverage, liability, damages, legal considerations, and settlement strategy.
+ Achieve settlement through negotiation, conferences, arbitration, and mediation.
+ Aggressively manage litigation, direct discovery activities, and ensure counsel complies with reporting and strategy.
+ Attend trials, depositions, arbitrations, and mediations as needed.
+ Obtain and maintain out‑of‑state adjusting licenses where required.
**Leadership & Development**
+ Serve as a mentor/resource to less experienced adjusters and contribute to their development.
+ Participate in formal peer training and departmental initiatives.
+ Represent the company in arbitration and court‑mandated appearances.
+ Identify workflow improvements and support committees or project teams.
+ Demonstrate professionalism, accountability, and commitment to continuous learning.
+ Stay current with legal and industry developments impacting claims handling.
**Qualifications**
+ Bachelor's Degree plus a certificate such as INS 21, 22, 23 (or equivalent), **OR** Associate's Degree plus 6–8 years related experience.
+ Certificates such as SCLA, AIC, CPCU, or equivalent are highly valued.
+ Minimum 5 years of technical claims experience, including bodily injury and litigation handling.
+ Mastery of multiple lines of business and working knowledge of multi‑state policies.
+ Experience with multi‑state losses; environmental or SIU experience is a plus.
+ Strong organizational, analytical, negotiation, and decision‑making skills.
+ Paralegal or law degree is a plus.
+ Ability to obtain and maintain required adjusting licenses in multiple jurisdictions.
**Why Mapfre?**
As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.
**Purpose & Culture:** Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
**Comprehensive Benefits:** Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
**Career Growth:** Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
**Social Responsibility:** Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
**Pay Philosophy** : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range Salary Range $67,600 - $93,400
_If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at_ [email protected]_ _._
_We are proud to be an equal opportunity employer._
**Nearest Major Market:** Worcester
**Job Segment:** Liability, Law, Claims, Call Center, Recruiting, Insurance, Legal, Customer Service, Human Resources
Apply now »
Date: Jan 20, 2026
Location:
Webster MA or Remote, MA, US
Company: MAPFRE
**This role is hybrid for candidates within 50 miles of Webster, MA or Remote if over 50 miles**
**Summary**
This role is ideal for a highly skilled claims professional looking to work with significant independence while handling high‑exposure, complex, and litigated claims across multiple lines of coverage — including Personal/Commercial, Homeowner Liability, Environmental, Life, and OTA losses (including GL).
You’ll manage the entire lifecycle of the claim: from coverage analysis and investigation through evaluation, negotiation, litigation management, and resolution. You’ll work closely with defense counsel, participate in high‑stakes discussions, and contribute to the professional development of peers.
**Responsibilities**
+ High‑Exposure Claims & Litigation Management
+ Independently adjust high‑exposure, complex casualty losses within granted authority.
+ Handle all assigned suits and manage litigation strategy.
+ Conduct multi‑jurisdictional coverage analysis and apply policy endorsements, exclusions, limitations, and relevant statutes.
+ Participate in Large Loss Committee reviews and present case evaluations.
**Thorough Investigation & Evaluation**
+ Conduct comprehensive investigations including recorded statements, site analysis, accident reconstruction, dram shop investigations, and witness canvassing.
+ Utilize IMEs, expert reviews, financial records, surveillance, vocational/economic experts, and other resources as needed.
+ Determine liability and proactively develop damage information.
+ Evaluate wage loss and other claims with appropriate investigative techniques.
+ Initiate timely and accurate reserve adjustments aligned with corporate philosophy.
**Customer‑Focused Communication**
+ Deliver timely, professional, empathetic communication to customers.
+ Meet all customer service standards and mandated deadlines.
+ Prepare insureds and witnesses for depositions and trials.
+ Collaborate actively with defense counsel and all stakeholders.
**Quality, Productivity & Technical Expertise**
+ Maintain proficiency in multi‑state policies, case law, coverage analyses, and claims procedures.
+ Use internal and external research tools to adjust claims across various jurisdictions.
+ Prepare detailed written evaluations outlining coverage, liability, damages, legal considerations, and settlement strategy.
+ Achieve settlement through negotiation, conferences, arbitration, and mediation.
+ Aggressively manage litigation, direct discovery activities, and ensure counsel complies with reporting and strategy.
+ Attend trials, depositions, arbitrations, and mediations as needed.
+ Obtain and maintain out‑of‑state adjusting licenses where required.
**Leadership & Development**
+ Serve as a mentor/resource to less experienced adjusters and contribute to their development.
+ Participate in formal peer training and departmental initiatives.
+ Represent the company in arbitration and court‑mandated appearances.
+ Identify workflow improvements and support committees or project teams.
+ Demonstrate professionalism, accountability, and commitment to continuous learning.
+ Stay current with legal and industry developments impacting claims handling.
**Qualifications**
+ Bachelor's Degree plus a certificate such as INS 21, 22, 23 (or equivalent), **OR** Associate's Degree plus 6–8 years related experience.
+ Certificates such as SCLA, AIC, CPCU, or equivalent are highly valued.
+ Minimum 5 years of technical claims experience, including bodily injury and litigation handling.
+ Mastery of multiple lines of business and working knowledge of multi‑state policies.
+ Experience with multi‑state losses; environmental or SIU experience is a plus.
+ Strong organizational, analytical, negotiation, and decision‑making skills.
+ Paralegal or law degree is a plus.
+ Ability to obtain and maintain required adjusting licenses in multiple jurisdictions.
**Why Mapfre?**
As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.
**Purpose & Culture:** Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
**Comprehensive Benefits:** Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
**Career Growth:** Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
**Social Responsibility:** Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
**Pay Philosophy** : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range Salary Range $67,600 - $93,400
_If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at_ [email protected]_ _._
_We are proud to be an equal opportunity employer._
**Nearest Major Market:** Worcester
**Job Segment:** Liability, Law, Claims, Call Center, Recruiting, Insurance, Legal, Customer Service, Human Resources
Apply now »
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application