Claim Management Specialist

Claim Management Specialist

Location Gurugram - Haryana, India

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.

YOUR TASKS

We are looking for a detail-oriented and proactiveprofessional to join our Finance Operations team as an Order to Cash (O2C)
Specialist focused on Claims Management and Accounts Receivable.
Based at our Corporate Office in Gurgaon, this role plays a vital part in
ensuring accurate and timely claim processing, dispute resolution, and
efficient cash collection. The ideal candidate will bring hands-on experience
with SAP and a deep understanding of the end-to-end Order to Cash
process.

Claims Management:

Review and validate customer claims related to pricing, returns, shortages, damages, and promotions.

Investigate short payments and deductions in coordination with internal departments (sales, logistics, customer service).

Process and track claims within SAP, ensuring compliance with internal policies and audit requirements.

Accounts Receivable:

Monitor customer account balances and follow up on overdue invoices.

Accurately post incoming payments and clear open items in SAP.

Reconcile customer accounts, address discrepancies, and process credit/debit memos.

Prepare and share aging reports and support monthly AR closing activities.

O2C Process Support:

Ensure accurate and timely documentation throughout the O2C lifecycle.

Identify opportunities to improve processes and enhance customer experience.

Provide support during
internal and external audits with necessary documentation and process knowledge

YOUR QUALIFICATIONS

Bachelor’s degree in commerce, Finance, Accounting, or Business Administration.

2–5 years of experience in Accounts Receivable, Claims Processing, or Order to Cash operations.

Working knowledge of SAP ERP (especially FI and SD modules) is required.

Strong analytical, communication, and problem-solving skills.

Proficiency in MS Excel and other Microsoft Office tools.

Prior experience in a corporate or shared services environment.

Understanding of SOX/internal controls and compliance requirements.

Familiarity with customer portals, e-invoicing tools, or cash application systems.

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.

FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity. 

HELLA India Automotive Pvt Ltd.
Prerana Chahal