Job Description

Claims Administrator, Assurant-India

This position is responsible for effective management of claims from the time of intimation through closure with the goal of achieving target SLAs and delivering exceptional customer service. Key duties include oversite in assignment of a service network partner to each claim, confirming customers receive communications around repair process and timelines, monitoring claims to ensure progression as the desired speed, obtaining status updates from service partners, ensuring customers are timely appraised of any changes in repair ETAs, and ensuring claims are brough to successful closure.

This position will be Work from Office at our Navi Mumbai, India location.

What will be my duties and responsibilities in this job?

  • Provide oversight to ensure each claim is assigned to an eligible service network partner on a timely basis. For products that require a repair outside the policy holder’s location...

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