Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Supporting assigned channels by providing full claims support advisory.

Responsibilities:

  • Process and decide on claim settlements and approve within authority limit
  • Ensure all enquiries are responded in a timely manner
  • Work closely with brokers/corporate clients/OSS on claims matters/enquiries/complaints
  • Liaise with healthcare providers, TPAs
  • Present to brokers/corporate clients on claim processes
  • Tracking of operational statistics for Claims reporting
  • Handling of exceptional claims escalated issues and appeals
  • Perform claims audit/review as and when assigned
  • Carry out task assigned by Team Lead and Head of Claims
  • Managing and responding for escalation cases/requests from OSS Contact Centre, Claims, and PMM team, Br...

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