Job Description
Main Duties/Responsibilities
- Adjudicate international medical/dental and vision claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.
- Monitor and highlight high cost claims and ensure relevant parties are aware.
- Monitor turn around times to ensure your claims are settled within required time scales, highlighting to your Supervisor when this is not achievable.
- Respond within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.
- Interface effectively with internal and external customers to resolve customer issues.
- Identify potential process improvements and make recommendations to team senior.
- Actively support other team members and provide resource to enable all team goals to be achieved.
- Work across European busines...
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