Claims Consultant – Travel Insurance

Brisbane | Full-Time | Join a high-performing, customer-focused claims team

Are you passionate about delivering exceptional customer experiences and making a real impact when customers need it most? We’re looking for a dedicated Claims Consultant – Travel to join our dynamic team and help shape the future of our travel insurance claims function.

Reporting to the Claims Team Leader – Travel, you’ll play a key role in assessing claims accurately and efficiently, mentoring junior team members, and contributing to continuous improvement across the department.

What You’ll Do

In this role, you will:

Assess travel insurance claims across all categories with accuracy, fairness, and efficiency
Deliver empathetic, clear communication to customers—even in complex scenarios
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