Claims Coordinator

Claims Coordinator Description of specific duties in a typical workday for this position: OST Inc. is looking for an organized and proactive Claims Coordinator to support our FEMA contract within our National Flood Insurance Program (NFIP) Claims department. This remote position is integral to our claims team, focusing on adjuster registration and ensuring timely and accurate processing of adjuster applications. If you're adept at managing time-sensitive processes, enjoy working in a dynamic environment, and are ready to make a meaningful impact, we encourage you to apply.

: Oversee the Adjuster email box in Microsoft Outlook and handle data entry for the NFIP Adjuster Registration and the Flood Adjuster Capacity Program (FACP)

Review adjuster applications and process attendance rosters from NFIP presentations

Engage in frequent email correspondence with stakeholders, answering queries and providing guidance

Generate and distribute Flood Control Number (FCN) Cards to authorized adjusters

Utilize Microsoft Excel and SharePoint for various tasks; assist in updating adjuster presentations using Microsoft PowerPoint

Produce reports on adjuster registration processes and provide recommendations during meetings

Provide support for updating technical documents and desktop procedures related to the adjuster registration process

Be available for travel during major flooding events for emergency adjuster authorizations (as needed)

Assist the team with various tasks and contribute to meeting the department’s goals

Position Requirements:

Two years minimum experience in claims processing, adjuster registration, or a similar field

Associate Degree 

Proficient in Microsoft Word, Excel, Outlook, PowerPoint.

Capable of updating and managing technical documentation.

Effective communication, organizational, and analytical abilities

Experience working with time-sensitive deadlines.

Detail oriented, flexible, and proactive

Very occasional travel may be required

Ability to obtain Public Trust Clearance 

US Citizen

Nice to Have: 

Experience with Microsoft SharePoint and Power Automate

This is a full-time position paying a base salary, and full benefits, and has possible bonus potential based on merit and performance.