Job Description
Overview The Claims Customer Service Representative handles inbound calls related to insurance claims, assisting policyholders, agents, and financial institutions with claim status, documentation, and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem‑solving to meet service standards.
What You’ll Do
+ Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
+ Respond to insurance servicing inquiries related to claims and coverage
+ Assist policyholders, insurance agents, and financial institutions with claim status and documentation questions
+ Navigate multiple systems to research and accurately document each call
+ Deliver prompt, professional, and accurate service to meet internal and external standards
+ Apply strong problem‑solving and resolution skills to address customer concerns
+ Maintain professionalism and efficiency ac...
What You’ll Do
+ Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
+ Respond to insurance servicing inquiries related to claims and coverage
+ Assist policyholders, insurance agents, and financial institutions with claim status and documentation questions
+ Navigate multiple systems to research and accurately document each call
+ Deliver prompt, professional, and accurate service to meet internal and external standards
+ Apply strong problem‑solving and resolution skills to address customer concerns
+ Maintain professionalism and efficiency ac...
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