Claims Customer Service Representative

Description
Start Date and Interview Date is TBD
Training Schedule: 8:30am to 5pm Monday through Friday <- Training is fully on-site
Hybrid schedule is based off of performance, adherence, attendance and quality expectations.
Shift after training and nesting will be assigned based on business needs of the assigned bank. Shifts offered for this class are 9:30am to 6pm and 10am to 6:30pm. Monday through Friday
$18 for English candidate. Looking for bilingual reps as well. $19.50 for the bilinguals <- Spanish only
Responsibilities:
- Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
- The calls will be pertaining to existing homeowner claims
- Navigate between multiple systems to find the answer
- Research through the claim tool to be able to assist the customer and provide accurate information
- Handle escalated calls as needed
- Be the liason between proctor, the homeowner a...