Claims Executive

Job Title: Corporate Claims Handler Corporate Accounts

Department: Claims / Risk Management

Location: Gurgaon Reports to: Claims Head / Risk & Compliance Manager

Employment Type: Full-Time

Job Summary: We are seeking a detail-oriented and experienced professional to manage and oversee the end-to end corporate claims process across various lines of insurance (e.g., property, liability, marine, group health, etc.).

The role involves coordinating with internal departments, insurance companies, loss adjusters, and legal teams to ensure timely, fair, and efficient claims resolution while minimizing risk exposure. Key Responsibilities:

Claims Management. Register and process corporate insurance claims in a timely manner. Liaise with insurers, brokers, loss adjusters, and third parties to manage claims end-to-end. Ensure proper documentation and adherence to internal controls and regulatory requirements.

Analysis & Reporting: Analyze claim trends and provide insights to risk, legal, and finance teams. Prepare detailed MIS reports and dashboards on claims status, turnaround time (TAT), loss ratios, etc. Stakeholder Coordination: Work closely with internal teams (legal, operations, HR, finance) to gather facts and documents.

Provide guidance to business units on claims process and policy coverage. Policy & Compliance: Ensure claims are managed in accordance with policy terms, SLAs, and legal guidelines. Participate in periodic claims audits and risk assessments.

Continuous Improvement: Suggest improvements to the claims management process and documentation standards. Maintain knowledge of changing insurance regulations and industry best practices.

Qualifications & Skills: Bachelor’s degree (mandatory); Master’s degree or insurance certifications (like CII, IRDA, AICLA) preferred. 3–8 years of relevant experience in corporate/general insurance claims. Strong understanding of policy wordings and claim procedures across multiple lines. Proficiency in MS Excel, claims software/CRM tools. Excellent communication, negotiation, and analytical skills. Ability to work under pressure and meet tight deadlines. Preferred Experience: Experience handling group health, property damage, business interruption, marine, or liability claims. Familiarity with insurer portals and TPA coordination. Legal background or exposure to litigation-related claims is a plus.