Claims Manager

Overview

The Claims Manager oversees the full claims lifecycle—from assessment to resolution—while ensuring regulatory compliance, risk mitigation, and strong stakeholder relationships. This role is a 12-month contract with possible retention/extension.

Key Responsibilities

• Lead and oversee end-to-end claims processing, including assessment, investigation, documentation, and resolution
• Review and provide guidance on complex or high-value claims
• Ensure compliance with Philippine insurance laws, regulations, and internal policies
• Identify and mitigate operational and regulatory risks related to claims handling
• Manage, coach, and develop a team of claims professionals
• Handle escalations, customer inquiries, and complaints professionally
• Analyze claims data to identify trends and improvement opportunities
• Implement process enhancements to improve efficiency and control costs
• ...