Claims Officer

Claims Officer – Resilium

Resilium – Adelaide, South Australia, Australia

As part of Resilium, Protectit Insurance Services specialises in providing customised insurance solutions with strong focus on building lasting client relationships. Located in Goodwood, South Australia, we pride ourselves on offering personalised service backed by expert advice across commercial and domestic portfolios.

Job Overview

This key client‑facing role requires excellent communication skills, solid technical knowledge, and a client‑first mindset. The Claims Officer will oversee and manage all aspects of the claims process across our portfolio, advocate for clients during the claims process, and provide valuable feedback to improve policy coverage and risk mitigation strategies. Successful completion of this role provides a clear pathway to progression into broking or broker assistant positions.

Key Responsibilities

• Manage end‑to‑end claims processes for all classes of insurance (domestic and commercial).
• Liaise with clients, insurers, loss adjusters, and service providers to ensure timely resolution.
• Advocate for clients throughout the claims process, providing support and clarity.
• Maintain accurate records of claims progress and documentation.
• Provide regular updates to brokers and clients regarding claim status.
• Identify trends in claims and provide feedback to improve policy coverage and risk mitigation strategies.

Key Requirements

• Minimum 1 year of experience in insurance claims handling (domestic and commercial), either within a brokerage or on the insurer side.
• Tier 2 qualification or willingness to obtain within 6 months of employment.
• Experience using core insurance systems such as Insight and Sunrise (preferred).
• Proven ability to interpret and apply relevant insurance legislation and policy wording.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and time‑management skills.
• Strong negotiation and conflict‑resolution skills.

Why Join Us

• Be part of a reputable brokerage with a loyal client base.
• Autonomy in managing your workflow with support from an experienced team.
• Career development opportunities in a growing and dynamic company.
• Friendly and professional work environment that values people and performance.

How to Apply

If you’re ready to take the next step in your insurance career, we’d love to hear from you. Please submit your application online.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries

Insurance