Claims Processor / Customer Service with German and English

Overview

Claims Processor Associate with German and English – join The Cigna Group.

Responsibilities

• Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.
• Manage new claims from start to end with a solid understanding of product types and claims processes.
• Handle administration tasks related to the position: email, post, fax, fulfilment, etc.
• Manage all complaints in compliance with regulations in each country.
• Handle cancellation and retention duties to maintain the portfolio.
• Participate in call monitoring and quality reviews to evaluate team performance.
• Build relations with internal departments to optimize resource use for customers, within regional benefits and with relevant service partners.
• Identify potential process improvements and recommend them to the Team Manager.
• Actively support team members and prov...