Claims & Refund Lead for Serviced Accommodation (Short Term Rentals)

Job Title: Claims and Refunds Lead

Purpose of the Role

• To oversee and manage all claims and refund processes, ensuring accuracy, efficiency, and exceptional customer experience while maintaining compliance with company policies and financial standards.

Key Responsibilities

Claims & Refund Oversight

• Manage end-to-end claims and refund operations for customers and partners.
• Ensure timely and accurate processing of claims and refunds according to company policies.

Policy Compliance

• Maintain strict adherence to internal guidelines and regulatory requirements.
• Review and update claims and refund policies to align with industry best practices.

Customer Experience

• Communicate clearly and professionally with customers regarding claim status and resolutions.
• Handle escalations with empathy and efficiency to maintain trust a...