Claims Supervisor

Overview

The Claims Supervisor leads the entire claims management function within a logistics and courier organization, ensuring prompt investigation, evaluation, resolution, and processing of claims. This role safeguards compliance with company standards and industry regulations while minimizing financial exposure and maintaining high levels of customer satisfaction.

Responsibilities

• Oversee the full claims lifecycle—from receipt and investigation to validation and resolution.
• Ensure all claims are accurately documented and processed in accordance with company policies and regulatory requirements.
• Review and analyze claims data to identify trends and propose preventive or corrective actions.
• Serve as the main escalation point for complex or sensitive claims, delivering timely and professional customer communication.
• Work closely with the customer service team to ensure consistent updates and resolution of customer...