Claims Training Consultant

This is a great opportunity to use your claims knowledge to deliver a quality training service for our Claims team members.

You’ll play a key role in developing and delivering high‑quality training, keeping materials current, and collaborating with stakeholders to support effective learning across the Claims team.

 

In this role you will:

• Deliver training aligned to the TAL Claims Learning Strategy and Capability Framework, incorporating formal, informal, and digital learning methods

• Develop or source claims‑specific training materials, incorporating case studies, legislative updates, and changes to systems, processes, and other relevant content.

• Assess the impact and effectiveness of training initiatives to confirm alignment with QA and accreditation requirements.

• Stay informed on life insurance guidelines, processes, and policy changes, updating training mat...