Cleaning Supervisor

Main Operational Responsibilities:


ORGANIZATIONAL FOCUS & SCOPE



Ensures excellent service standards and maintain high customer satisfaction.

 Is Responsible for acting as a liaison between customers and the Company.

 Ensures a significant impact on the image and reputation of the company.

 Ensures that the customer is constantly informed and updated with relation to all aspects of his project.


INSTRUCTIONAL FOCUS & SCOPE



 Explore and increase business with residential clients
 Assists and follows up on complaints in coordination with the Quality Department, when necessary.

 Assists in the preparation of all the legal templates for General Assemblies, Payment Notices, etc… for residential projects.



EXECUTIVE FOCUS & SCOPE



 Supervise the daily activities of team. Ensure optimal use of manpower and resources including sub-contractors and their staff.
 To respond in a prompt and efficient manner to all reactive issues and clients requests.
 Report to Project Manager on work progress and issues on a daily basis.
 Compile daily inspection checklist to monitor standard of work and completion to the schedule.
 Coordinate with other teams.
 Identifies and assess customers’ needs.

 Provides accurate, valid and complete information by using the right methods/tools available.

 Handles complaints, provide appropriate solutions and alternatives within the time limits and follows up to ensure resolution.

 Keeps records of customer interactions and project file documents.

 Follows communication procedures, guidelines and policies

 Takes the extra mile to engage customers.

 Refers customers to supervisors, managers, or others who can help and follows up to ensure the customer has been taken care of.

 Regularly calls the customers for feedback upon completion of jobs and documents this feedback by using the right methods/tools available.

 Coordinates with the customer for Access Permissions and appointments.


RESOURCES FOCUS & SCOPE



 Ensures that all company resources are being utilized efficiently minimizing waste.



ETHICS / BEHAVIORAL FOCUS & SCOPE



 Discrete and Confidential.

 Respects all cultures in the Company.

 Remains neutral with regards to any Political and Religious affiliation.



Tools & Skills needed for the job:
 Intermediate to Advanced Microsoft Office skills specifically related to Outlook and Excel.

 Customer orientation and ability to adapt/respond to different types of characters

 Excellent communication and presentation skills.

 Ability to multi-task, prioritize, and manage time effectively

 Strong phone contact handling skills and active listening skills.

 Excellent Interpersonal skills.

 Patient.

 Expresses words and thoughts clearly and coherently.





Essential Educational Background & Experience:

 Minimum of a High School Degree.

 Minimum 2 years of previous experience in a similar role