Cleared Helpdesk Technician (onsite)

Marathon TS is looking to hire a cleared Helpdesk Technician to work onsite in Ashburn, VA on a newly awarded contract supporting the Department of Homeland Security Customs and Border Protection (Client CBP). This candidate will be part of a team provide IT helpdesk support to a variety of Operational Technology (OT) being utilized by CBP Field Agents. This includes, but is not limited to, providing phone support to users of ground sensors, a variety of cameras, drones, seismic sensors. All candidates should have a background in providing technical support over the phone to end users.



The Help Desk technician will be responsible for ensuring that documentation aligns with the highest quality standards while providing effective technical support to users. This role involves analyzing product documentation, identifying areas for improvement, and writing clear, concise user guides, help manuals, and standard operating procedures. Additionally, the role includes offer...