Job Description

Our client is seeking to hire a Clerical Officer on an initial 12-month contract in Sligo. The ideal candidate will be organised, personable, and confident communicating with patients in a professional and empathetic manner.

Responsibilities of a Clerical Officer (Full job description available on request):

  • Schedule, confirm, and manage appointments using the client database.
  • Monitor waiting lists to ensure fair and efficient appointment allocation.
  • Proactively fill cancellations to maximise clinic capacity.
  • Contact patients by phone to offer, confirm, or reschedule appointments.
  • Handle patient queries professionally and empathetically.
  • Update and maintain accurate patient records.
  • Verify patient details in line with GDPR and confidentiality standards.
  • Record appointment outcomes and support reporting needs.

    • Ideal background:

  • Experience in administration, call handling, or schedul...

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