Client Access and Onboarding Analyst

The EASE Analyst is part of the 24x7 Enterprise Application & System Entitlements (EASE) and CME Co-Location Customer Support Team. This role manages internal and external access and entitlements, inquiries, and level one support related to over 200 applications enabling trading, risk management, and post-trade services. Additionally, this role provides data center support for the top tier CME Co-Location offering and facilitates customer logistics, engineering, and other critical, time sensitive requests. The Analyst collaborates cross functionally across internal and external stakeholders to ensure a seamless customer experience. Principal Accountabilities: - Assists customers via multi support channels (phone, email, IM, chat, workflow) and consistently follows documented procedures to facilitate customer requests. Effectively applies own technical knowledge and helps others gain access to and utilize applications and services. Provides first level troubleshooting for customer acces...