Job Description

Role Overview:

The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers. 

You will partner closely with enterprise and mid-market clients to ensure they realize measurable value from our TEM, Mobile, and SaaS Expense Management solutions — driving higher adoption, multi-tower expansion, renewal success, and customer advocacy. 

This is not a support role. This is a commercial, strategic, customer-outcome role with direct impact on Calero’s expansion of revenue. 

Key Responsibilities 

Customer Retention & Revenue Growth 

  • Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention 
  • Identify, qualify, and drive expansion opportunities across Calero’s product portfolio
  • Deliver Net Revenue Retention (NRR) >100% across your book of business.

    • Customer Success &...

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