Job Description

Description

Role Overview

The Client Account Manager owns the success and technical strategy for Sprinklr’s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr’s platform delivers maximum value. This is a customer-centric role focused on service delivery and success—not sales.

Key Responsibilities

  • Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.
  • Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.
  • Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.

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    Job Details

    Location
    Riyadh, Riyadh Province, Saudi Arabia
    Job Type
    Full time
    Category
    Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    Posted Date
    January 31, 2026
    Deadline
    March 12, 2026