Client Account Representative

Customer satisfaction and loyalty are vital to the success of our Group Retirement Solutions business.

We are seeking a dedicated Client Account Representative (CAR) who will play a pivotal role in supporting all areas of Customer Experience and field offices, focusing on a dedicated portfolio within Plan Sponsor Services. As the single point of contact for day-to-day service interactions, the CAR ensures timely resolution of service-related issues by coordinating necessary resources to deliver outstanding customer experience. This includes addressing and resolving any challenges efficiently and effectively, while also implementing solutions that enhance service quality both in the short and long term.

The CAR will collaborate closely with field offices and communicate with partners across the organization for convergence clients. Additionally, the representative will work alongside other Customer Experience teams to manage activities related to their assigned client g...