Client Advisor

Hola Consultores, S.L

somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros.

Responsabilidades

• Make courtesy calls to customers with special needs and monitor sensitive cases.
• Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution.
• Use the company's CRM system to document interactions, update customer profiles, and track issue resolution.
• Perform cost control for all actions taken.
• Supporting the finance department with fraud and chargeback management.

Calificaciones

• Previous experience in a customer service role, preferably in the aviation industry.
• Excellent communication skills, both verbal and written, with a st...