Client Advisor, Montreal

Overview

The FENDI Client Advisor is responsible for providing best in class customer service and for exceeding their sales goals. Through product knowledge and elevated operational acumen, the FENDI Client advisor creates an exceptional client experience and supports the Brand commitment to excellence.

Responsibilities

• Achieve all Client Advisor KPIs and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Adhere to all Top Store Guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Follow all store policies and procedures.
• Participate in necessary stocking/restocking of the store.
• Proficient and accurate use of POS system and...