Client Care Analyst

This role sits at the centre of our client experience, ensuring our technology performs reliably and our clients receive fast, transparent, high‑quality support. You will be instrumental in maintaining trust, improving platform reliability, and enabling frictionless payment and loyalty experiences for partners across Europe.

Responsibilities:

• Own the end‑to‑end resolution of client‑related technical queries, assuming full responsibility for issues and guiding them to timely resolution.
• Support partners across the payments ecosystem, including acquirers, issuers, service providers, merchants, PSPs, and gateways.
• Apply strong technical knowledge of payments, authorisation flows, system integrations, and APIs to troubleshoot and resolve complex issues.
• Navigate internal systems, retrieve and analyse logs and transaction data, and identify root causes with precision.
• Take proactive ownership of client inquiries, a...