Client Care Associate

Responsibilities

• Provide personalised client service of the highest level
• Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
• Introduce and educate the customer of the self service/automated banking channels and help them use the services extensively
• Maintain prescribed quality levels and convey right information to the customers and avoid mis-selling and complaints
• Build positive rapport with different types of clients over the phone
• Take appropriate actions to effectively control a phone call
• Apply the proper phone etiquette to satisfy various client situations

Key Responsibilities

• Provide personalised client service of the highest level
• Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
• To introduce and edu...