Client Care Consultant (Power Platform) | WFH

Responsibilities

• Provide second level application support / advice to clients and staff.
• Resolve client issues and queries in an effective and timely manner.
• Frequently communicate status of tickets and resolution to clients.
• Maintain quality and meaningful information on tickets (internal and external notes) within the ticketing system.
• Escalate issues that cannot be resolved to the Altus team / Microsoft / Client Care Team Leader / Delivery Director.
• Identify and assist the Client Care Team Leader and/or Altus team on potential areas for product enhancements, process improvement and strategic initiatives.
• Guide clients through the Enhancement request process.
• Complete Release Management service with updating Altus environments as needed for clients.
• Monitor the health of client solutions, by performing preventative maintenance and “health check” reports.
• Develop and update support doc...