Client Care Coordinator (Part-Time)

Overview

Amplifon, the global leader in retail hearing solutions, is expanding its team of Client Care Coordinators in Canada. We are seeking passionate, driven individuals who are committed to making a difference. By joining Amplifon, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Responsibilities

Manage the customer journey

• Support the Hearing Care Professional with hearing screenings and hearing aid repairs.
• Manage the customer intake process, set appointment expectations, and deliver a high-quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
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