Client Care Ops Consultant (Program Manager/Change Management)

Overview

We're looking for a Channel Strategy Consultant to join our Client Care Operations team. You'll develop and implement channel strategies tailored to our business needs, build strong business relationships, and lead projects to boost operational efficiency and client satisfaction.

Responsibilities

• Process Optimization – Assess workflows, identify inefficiencies, and design innovative solutions to streamline operations.
• Intelligent Agent Development – Build or integrate autonomous AI agents, multi-agent systems, and automation workflows.
• Change Management – Guide teams through technology adoption with clear training, communication, and rollout plans.
• Clear Documentation & Presentation – Produce structured reports, process maps, recommendations, and technical summaries tailored to different audiences.
• Project Management – Participate in, plan, manage, and execute initiatives from discovery through delivery, c...