Job Description

JOB DESCRIPTION

Summary/Objective

To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank’s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings.
 

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answer customer service calls in a timely and professional manner.
  • Ensure privacy of customer information by adhering to bank verification standards.
  • Provide customers with accurate and precise information in response to requests.
  • Transfer customers to the appropriate personnel within the bank in a professional manner.
  • Diffuse challenging situations and determine whether manager input is needed.

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    Job Details

    Location
    Alexandria, Virginia, United States
    Job Type
    Full Time
    Category
    Information and Record Clerks
    Posted Date
    February 11, 2026
    Deadline
    March 23, 2026