Job Description

Client Care Representative

CLASSIFICATION

Non-exempt

REPORTS TO

Client Care Center Manager

JOB DESCRIPTION

Summary/Objective

To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank’s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings.
 

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answer customer service calls in a timely and professional manner.
  • Ensure privacy of customer information by adhering to bank verification standards.
  • Provide customers with accurate and precise information in response to requests.
  • Transfer customers to the appropriate pe...

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